Customer data

Privacy Policy

This page explains what customer data is used by the Libera platform and how it supports order review, account access, security, and customer support.

Based on Libera privacy destination from the public website

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Information we may collect

The platform may collect information that customers provide directly or through account and order flows.

Name, email address, WhatsApp or phone number, and account profile details.

Order details such as amount, currency, crypto asset, network, wallet address, payment method, notes, and order status.

Payment proof uploads, receipts, support messages, and KYC information when submitted.

Basic technical information needed for login, security, troubleshooting, and service improvement.

How information is used

Customer information is used to review and process orders, contact customers, protect accounts, manage compliance checks, provide receipts, improve support, and maintain internal records.

Sharing and protection

Information may be processed through trusted service providers used for hosting, authentication, storage, payments, notifications, and support. Libera should not sell customer personal data. Access should be limited to staff and systems that need it for legitimate business, security, or legal purposes.

Questions or corrections

Customers can contact Libera Investments N.V. if their account or order information needs to be reviewed, corrected, or updated.

Need help understanding this?

Message Libera before sending funds or submitting an order if a term, risk, wallet network, or payment instruction is unclear.

Contact Support