Essential | 45 min
Learn the safety rules Libera uses to protect customers, staff, and transactions.
Lesson 1
The payer name must match the customer name on the order.
This helps prevent fraud, disputes, and compliance issues.
If another person pays, the order may be delayed or refused.
Libera may request additional verification before completing a transaction.
Lesson 2
Most crypto transactions cannot be reversed once broadcast and confirmed.
Always check the wallet address and network before submitting.
Do not approve an order until you are comfortable with the details.
If something looks wrong, stop and contact support.
Lesson 3
Libera does not automatically release crypto without staff review.
Orders start as pending review.
Staff checks payment, customer details, fees, wallet, and network.
Libera reserves the right to refuse transactions or request more verification.
